HeliService Services

As one of the leading helicopter maintenance providers, HeliService offers all relevant maintenance services for the Leonardo models AW109, AW169 and AW139, as well as for the Airbus types H145C2 and H145D2. From spare parts procurement to full aircraft maintenance.

Base Maintenance

Using our CAMO capabilities or your own, maintenance is carefully planned with our customers, ensuring full transparency from the outset and throughout the project.
Regular and detailed updates are standards practice. Through our Customer Information Portal the customers can log-in and review the actual status of the project on a live dashboard. Transparency means no surprises, which in turn means the helicopter is returned to the operation: on time and at the agreed-upon price.

Line Maintenance

HeliService can take care of all line maintenance needs at your location. We will provide a tailored solution which supports you wherever your operation is located. A maintenance support agreement will ensure all maintenance requirements are taken care of and are conducted in time. In addition, we are fully equipped to offer AOG support.

CAMO – Continuing Airworthiness Management

HeliService has a dedicated Continuing Airworthiness Management Organisation (CAMO) providing bespoke oversight of maintenance and forming the link between the respective aviation authority. The helicopter manufacturer regarding helicopter maintenance, upgrades, and regulatory requirements (AD/SBs) Our CAMO staff has many years’experience across the range of aircraft we are supporting. We use intelligent and fully integrated aircraft management software, and the Continuing Airworthiness Maintenance Exposition (CAME) provides depth and detail on our processes and how Continuing Airworthiness is assured.
We will proactively manage your helicopter fleet by understanding the baseline inspection schedule, analysing aircraft HUMS data, and recognising maintenance opportunities in the forecast flying programme, so that your helicopter availability is optimised.

AOG Support

In an AOG situation our logistics team will get to work immediately and have the parts shipped to you as soon as possible.

Pre-Delivery and Lease Inspections

We provide a thorough evaluation of the aircraft, and associated documentation, to assess condition and future airworthiness.
This involves detailed airframe and component inspections, engine performance analysis, borescope inspections, assessment of documentation to calculate remaining component times and compliance of applicable modifications and service bulletins. Our engineers draw on their extensive knowledge and experience to ensure there are no unpleasant surprises. Our engineers draw on their extensive knowledge and experience to ensure there are no unpleasant surprises.

Spare Parts Support

If you have a requirement for spare parts, we can provide an efficient solution for you. If we have the parts available in our extensive stores, we will ensure these are packed and shipped to be available at your location when you need them.

Full Aircraft Management

By bringing your aircraft to our own Air Operator Certificate (AOC), we can conduct your flight operation with our own pilots, to overwatch maintenance intervals and service bulletins with our own CAMO and to conduct the specific maintenance tasks in accordance with the manufacturer’s maintenance manuals.
The uncompromisingly high quality of flight operations requires both theoretical and practical know-how. Accordingly, HeliService offers classic, technical as well as practical, realistic training. And, of course, hybrid training with elements from both areas.
As comprehensive as the range of services offered as one of the largest commercial helicopter airlines, HeliService’s training options are equally wide-ranging. These include all those required for flight operations, maintenance, and numerous company-relevant professions.

I like working at HeliService because it challenges me every day and I can meet new challenges with a great team.

Kai Nörder

Head of Dispatch

A Safety Management System is a systematic approach to managing safety. The objective is to control (flight) operational risks which requires planning, organising, communicating, and providing directions.”

International Civilisation Aviation Organisation

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The principle of our philosophy will remain: We believe in people! People are our most important asset. Developing our personnel makes economic sense - we are destined to get the best out of our people, and that means we want to develop and support them as much as we can.

J.O. Freiland



K. Nörder

Head of Dispatch

J. Hoge

Head of Accommodation

Contact Information and Booking

HeliHouse Emden
Gerhart-Hauptmann-Straße 12a
D-26721 Emden
Check-In from 14 to 18 pm
Check-Out from 7 to 11 am
If you wish to have a flexible arrival,
please contact our reception.

K. Kopfer

Head of Human Resources

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Other Additional Company Benefits


Reaction Time to Customer Requests

If technical support is requested, HeliService will contact OEMs complementary 24/7 remote technical assistance.e

Response Time to Deploy Technical Recourses

In case of AOG requirements, HeliService will deploy a qualified repair team within 24 hours from Emden to the customer’s site.

Compliance to Quoted Price

We offer flat rates for basic inspections. Any changes to the plan which changes the price will be subject to prior customer approval. technical assistance.

Availability of Parts

HeliService’s own parts supply ensures a high availably of parts. In addition, early and detailed planning allows us to look ahead and ensure we order parts in time. As Authorized Leonardo Excellent Service Centre, we do have a broad access to parts in the worldwide network.

Maintenance Task Completion as Promised

We plan effectively so that we start and complete each maintenance event to customer requirements. Any change which may be required during maintenance actions are clearly communicated to the customer.
  • Able to handle nearly all medical emergencies, including those requiring intubation
  • Capable HEMS helicopter and crew equipped for offshore flying
  • Potential to handle two patients
  • Ability to perform rescue in turbine tower utilizing ropes
  • Requires specially trained rescue personnel (typically paramedics with advanced training)
  • Ability to recover survivor or casualty directly from the water
  • Specially equipped helicopters
    • All-weather capability including IFR & anti-ice
    • FLIR system (or similar) to spot personnel in water

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